Nod AI
Set up away mode
Define an absence and review what happened when you return.
Before you start
Review the playbook and escalation owners before delegating conversations.
Step by step
- Open AI Management and find away mode.
- Choose the absence duration and review its scope.
- Enable it only when you are ready for the agent to act.
- When you return, check the absence status and conversation activity.
- Take over conversations that need human follow-up.
Prepare for an absence and review your return
Check the responsible members, absence period, and approved configuration before enabling the mode. Away mode does not override Instagram restrictions or authorize replies to every conversation. Human control and pauses still matter.
When you return, review the report and open conversations needing follow-up. Read sent messages and escalations before resuming a chat; enabling away mode does not mean every pending issue was resolved. Turning it off ends that session, but other AI permissions or handoffs may still apply. Check each conversation’s control in Inbox.
What to expect
You can review activity during your absence and resume follow-up.
Troubleshooting
Away mode does not override safety pauses or requests for human help. If the agent does not reply, check the activity reason.