Nod AI
An Instagram automation is not replying: what to check
Review the event, match, publication, and outcome without duplicating messages.
Before you start
Identify the rule and event you expected to trigger it. Do not re-enable rules or send test messages to clients while investigating.
Step by step
- Open the rule and check whether it expects a DM, comment, or story reply.
- Review the keyword and Exact or Contains mode. For comments, also check the selected post.
- Open Manage and verify the account, status, and published version. An edited draft does not replace publication.
- Check results and issues to distinguish pending, skipped, and failed sends.
- Review connection, messaging window, conversation control, and usage when a notice identifies a restriction.
- Fix the cause and verify an authorized case before expanding the rule.
How to read pending sends and pauses
Pending does not mean delivered. Review the reason and queue before repeating the operation. If Instagram limits sending, changing the keyword text will not remove the wait.
Pausing affects pending work, but a send request already in progress may complete. Keep its date and status for investigation rather than assuming every reply arriving after Pause is a newly started send.
What to expect
You can explain why the event did not match or which condition prevented sending.
Troubleshooting
A keyword in an ongoing DM conversation does not necessarily start the automation again.
If several rules match, review the post-specific rule and publication precedence; duplicating rules does not guarantee more replies.