Customers and learning
Access the portal and continue learning
A guide for people receiving student access.
Before you start
Use the email associated with your program access. A student account is different from a team account.
Step by step
- Open the portal access provided by the business and sign in.
- Complete any onboarding shown before entering your program.
- From the home screen, open your program or use the option to continue where you left off.
- Select a module and lesson, play the video, and review its materials.
- Explore the resources, recordings, and help shared by the business.
- For assistance, use portal support and identify the affected program and lesson.
Student access and progress
The portal shows programs assigned to your account. If an expected program is missing, check that you signed in with the purchase email and contact the business. The team can review enrollment and publication; creating another account does not automatically fix access.
Open a lesson from its module and review the video, text, and resources. Watching a class and implementing its content are different actions when both markers are available. If video fails, note the program, module, and lesson; if a file requires external permission, identify that resource. Use portal support so the team can locate the issue.
What to expect
You can access your content and continue the appropriate program.
Troubleshooting
If a program is missing, check the purchase email and ask the business to review your enrollment.
Do not create another account to resolve missing access: that can separate the purchase from your existing user.