Products and payments
Connect a product to student access
Check which programs or files a buyer receives after purchase.
Before you start
Prepare the product and delivery content. Separately review the integration that records payments.
Step by step
- Open Products and select the product associated with checkout.
- Under Grants access to, select the programs included in the offer. Check their full names.
- For a digital product with files, review its attachments and open each one to verify it.
- Review the Stripe purchase option or the Commas or Whop product mapping.
- Save the configuration and inspect an existing purchase in Revenue.
- Open the associated client and check enrollment and published programs.
- Program grants training access.
- Digital product delivers a downloadable file.
Do not solve missing access with another charge
Publishing a program does not enroll everyone. Creating a payment link does not automatically verify that delivery is mapped correctly. Check both before sharing the offer.
If a transaction already exists, keep its reference and fix the missing association. Do not charge again to try to regenerate access or duplicate a sale to make it appear in the portal.
What to expect
The product configuration defines delivery, and you can compare it with the buyer’s account.
Troubleshooting
If payment exists but a program is missing, check the recognized product, client email, enrollment, and program publication.
If the student sees onboarding, review pending steps before treating it as a payment issue.